Privacy Policy
VRJ Electrics (ACN 19 678 394 351) is committed to protecting your privacy and handling your personal information with transparency and integrity.
VRJ ELECTRICS (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.
01. Consent
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy and agree to its terms.
02. Information We Collect
We collect personal information only when it is reasonably necessary for our business activities or required by law.
Information you provide directly
We may collect personal information when you:
- Contact us via phone or email
- Submit a quote request or contact form
- Register for an account or portal access
- Use our solar monitoring or maintenance services
This may include your name, company name, address, email address, telephone number, and any additional information you choose to provide.
Information collected automatically
When you visit our website, we may automatically collect non-identifiable information such as your IP address, browser type, Internet Service Provider (ISP), date and time of visit, referring and exit pages, and general usage patterns. This information is used for analytics and website performance and is not linked to personally identifiable information.
03. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and maintain our website
- Improve, personalise, and enhance user experience
- Understand how visitors use our website
- Develop new features, services, and functionality
- Communicate with you for customer support, updates, or marketing
- Send emails and service notifications
- Detect, prevent, and respond to fraud or security issues
04. Log Files
VRJ ELECTRICS follows standard industry practices by using log files. These files record basic visitor information for analytics and site administration. This data is not personally identifiable.
05. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience. Cookies are stored on your device for record-keeping and tracking purposes. You may manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
06. Third-Party Services
Our Privacy Policy does not apply to external websites or advertisers. We encourage you to review the Privacy Policies of any third-party services you interact with, as they may have different data handling practices.
07. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers assisting with website operations, analytics, or communications
- Regulatory authorities when required by law
- Other third parties with your consent
We do not sell personal information. Where your personal information is transferred overseas, we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles.
08. Data Security
We implement appropriate data collection, storage, and processing practices, along with security measures, to protect your personal information from misuse, loss, and unauthorised access. However, no method of online transmission or storage is completely secure.
09. Access to and Correction of Personal Information
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections if you believe the information is inaccurate, incomplete, or outdated
To verify your identity, we may ask you to provide identification before releasing any information. We will respond to your request within a reasonable timeframe, typically within 30 days. Contact our Privacy Officer at venkat@vrjelectrics.com.au for such requests.
10.Children's Privacy
Our services are not directed toward children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to ensure compliance with the Privacy Law or to reflect changes in our practices. Any updates will be posted on this page with an updated revision date.
12. Complaints and Privacy Concerns
If you have a concern or wish to make a complaint about how we handle your personal information, please contact us with your name, contact details, and a description of your concern. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for independent advice.
13. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please reach out to our dedicated team:
Business Entity
VRJ ELECTRICS
ACN 19 678 394 351
Primary Contact
venkat@vrjelectrics.com.au